Lessons Learned For 2015 From This Year’s Obamacare Sign-Ups

Maritza Martinez worked with an insurance agent at a kiosk in a Miami mall to find the right health insurance plan for 2014.

hide captionMaritza Martinez worked with an insurance agent at a kiosk in a Miami mall to find the right health insurance plan for 2014.


Joe Raedle/Getty Images

President Obama was thrilled last week when he was able to announce that more than 7 million people have signed up for insurance under the Affordable Care Act.

“This law is doing what it’s supposed to do,” the president said in the Rose Garden. “It’s working.”

But that’s not to say it couldn’t work better. Among those suggesting ways to help is the consumer group Families USA. The group’s got a list of 10 specific changes it says could improve outreach and make the overall process easier for people to navigate.

Perhaps the best thing about this particular list, is that “none of these recommendations require legislation from the Congress,” said Ron Pollack, the group’s executive director. “These changes can either be implemented by the Department of Health and Human Services or state marketplaces.”

Less Reliance On Websites, More Face-To-Face Chats

Pollack’s group proposes, for example, more funding for navigators and other people who can provide in-person, individual counseling to help people select and sign up for health plans, along with more education about the availability of financial support to help offset the cost of monthly premiums.

Assisters<p>Article source: <a href=http://www.npr.org/blogs/health/2014/04/09/300641775/lessons-learned-for-2015-from-this-years-obamacare-sign-ups?ft=1&f=131849999

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