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Joey Cappuccitti, who works at a Maximus call center, talks with a person looking for help with New York’s insurance exchange.
New York’s health insurance marketplace has been running relatively smoothly, compared with healthcare.gov, the site the federal government is running for 36 states.
But that’s a low bar, and even though about 50,000 New Yorkers had signed up in the first two months, almost every day still brings complaints and glitches. Donna Frescatore, the head of the New York State Of Health, says there are no serious patterns of trouble, just individual issues that the state and its contractors address one by one.
“We try to listen to everything — to social media, to customer service, to our navigators — and work every day to make it better,” Frescatore says.
Health insurance exchanges are in the
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