Happy patients can be a windfall for the hospitals that care for them.
In Medical Park Hospital in Winston-Salem, N.C., Angela Koons is still a little loopy and uncomfortable after wrist surgery. Nurse Suzanne Cammer gently jokes with her. When Koons says she’s itchy under her cast, Cammer warns, “Do not stick anything down there to scratch it!” Koons smiles and says, “I know.”
Koons tells me Cammer’s kind attention and enthusiasm for nursing has helped make the hospital stay more comfortable.
“They’ve been really nice, very efficient, gave me plenty of blankets because it’s really cold in this place,” Koons says. Koons and her stepfather, Raymond Zwack agree they’d give Medical Park a perfect 10 on the satisfaction scale.
My poll of the family is informal, but Medicare’s been taking actual surveys of patient satisfaction, and hospitals are paying
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